Most of our passengers book remotely by providing soft copies of documents (passports, PAN Cards, and Aadhaar card for all passengers) and making payment digitally. You may also book your tour at the TravelLive offices and make payment through cheques.

TravelLive recommends you book your tour at least 9 months prior to the scheduled departure date as most of our tours fill up approximately 6 months in advance. 

We incur expenses of the tour in multiple currencies, depending on the countries we are visiting. Your air tickets, visa, documentation, some part of land arrangements and miscellaneous expenses are paid in Indian currency whereas your land arrangements like hotel/cruise booking, meals, coach, sightseeing, train or ferry tickets, etc. are done in foreign currency. Pricing in 2 currencies makes it easier to understand the structure.

You have to pay the Registration Amount while making the booking. You will have to make your next payment between 90 and 60 days before departure. This payment covers the Foreign Currency part of your price. The exact amount in Indian Rupees depend on the prevailing exchange rate. The final payment must be settled 30 days prior to departure. 

To book a tour or holiday, you can pay by bank transfer (in the name of ‘TravelLive (India) Pvt Ltd’) or by cheque/demand draft. Additionally, you can also pay by credit card/debit card. A non-refundable convenience change of 2% of the transaction amount is levied on transactions done through Credit Card (except Diners)/Debit Card.

Cheques/Demand Drafts should be in the name of 'TravelLive (India) Pvt Ltd'.
For Bank Transfers, the bank account names are given in our Booking Form.

If you choose to cancel a tour after paying the Booking Amount, we will levy a cancellation charge based on the time of cancellation. Please check the detailed Terms and Conditions using the link.

To book an International Tour, you need to provide your passport, PAN Card, and Aadhar card details. Your passport should have validity for 6 months subsequent to the scheduled departure date of the tour and with sufficient number of complete blank pages (Left to Right) for visa purposes.
 

Most of our trips have both the options -Twin Sharing or Single Occupancy. This means if you feel comfortable you can share a room with another TravelLive traveller of the same sex. In a single occupancy option, you may avail of a Single-Bed room.

We fly with various premier airlines which are suitable for our category of tours. Selection of airlines depends on the flight schedule, airport, baggage policy, airline terms and conditions, and airfare. Airline selected for your tour will be informed at the time of booking. All our tour pages show the flights details.

The air tickets for group tours are blocked well in advance. Air tickets copies will handed over to Travellers on the Get-Together-Meet prior to departure date which is generally between seven to ten days before departure. TravelLive will invite you to this meeting you well in advance.

It is always advisable to travel light. Carry as much material as you can handle while transferring to hotels / trains / buses. The baggage allowance for check-in & carry-on baggage varies as per the airline and the class of travel. We usually book tickets with a reasonable baggage allowance. The exact baggage allowance for your scheduled airline will be conveyed to you prior to your departure. Every airline has a list of items restricted to be carried. You will find the details of the same on your air ticket.

TravelLive group tour generally includes economy class air ticket. If you wish to change the class of travel of premium, business, or first, you may do so at the time booking your tour at an additional price.

Visa is mandatory for an international tour and you must ensure that you possess valid visas for your tour. If you booked a group tour, normal visa processing is included in the tour price and TravelLive will arrange to process your visa once you submit all necessary documents. We are merely facilitators of visa application and will assist you to prepare visa documents and guide you with formalities of each country. We will also submit and collect your passports from the consulate on your behalf wherever we are allowed to do so as an agent. Alternately, you may choose to arrange for your own visa without our assistance. In such case, or, if you possess a suitable visas, you can avail visa fee reduction in your tour price.

In certain cases, the visa authorities of the countries you are traveling to may call you for a personal appearance at a consulate located in another city. In such cases, you will have to arrange for the travel and bear the costs, which are not included in our Tour price.

The time to process the visa varies from country to country. On top of that, generally there is a considerable waiting time for getting appointments. TravelLive keeps track of the situation in every country and will guide you through the process. Currently, we are applying for visa to European countries about three months prior to the departure. For African and Asian countries, we apply about two months before the departure.
TravelLive Visa Officers will contact you and guide you through the process.

Granting a visa is sole prerogative of the respective Consulate / Embassy. We are not in a position to assure visa to anyone. We only assist you in filing the application for the visa. From our side, we ensure you get all supporting documents including air tickets, hotel bookings and local transport arrangements. As thousands of people have travelled with us, we have a good standing with different consulates as a stable and ethical travel partner. However, each individual is treated differently by the visa authorities, and your personal financial records are vital.

Though TravelLive assists you to process the visa, granting of the visa is at the sole discretion of the respective country. Certain embassies / consulates will communicate with you directly and will send the passport to your registered residence address. Some consulates intimate us about your visa, which we will immediately convey to you.

As granting of visa is not in the hands of TravelLive, it may happen that visa gets rejected due to various reasons which consulate / embassy may or may not disclose. Under that unfortunate situation, you may consider your options. In some cases, we may advise you to reapply for a visa for the same or a different country. Your other options are cancelling the trip or selecting an alternative tour. In these cases, you can get a refund after deducting the visa application fees and other cancellation charges, if any, as per our Terms & Conditions.

If you have valid visa for the tour, please get it checked from TravelLive Visa Executives at the time of booking. If the visa is valid, you can avail visa fee reduction in tour price. 

The Visa included in the tour price is only for the tour duration. For your extended holiday we will process your visa accordingly, you just need to pay the difference. Please keep in mind that you may need to extend your medical insurance to cover your entire stay by paying an additional amount.

Group tour insurance policy included in the tour price has a limited cover which may include loss of baggage, flight delays/ cancellation, hospitalization, death, repatriation, evacuation etc. to a certain extent. Optional adventure activities which are a part of the tour itinerary may or may not be covered in the insurance policy.

The Insurance included in the tour price is only for the tour duration. For your extended holiday we will process your insurance accordingly, you just need to pay the difference.

TravelLive provides good quality accommodation throughout the tour. The Hotels will be either good 3 Star or 4 Star categories. The location of the accommodation generally depends on the tour program. Our website will show indicative accommodations in each city. However, based on the prevalent situation, we may provide a different but equivalent accommodation.

Generally, the rooms are twin or double bedded and extra bed (if needed) is provided in the form of a mattress on the floor. You can opt for single occupancy room by paying single room supplement at the time of booking.

You will know the suggested names of the hotels or accommodation which we typically use for that tour. You can find these on our website as well as tour brochures. You will get the confirmed list of the hotels during the Pre-trip Briefing. We ensure we provide the same class of accommodation in case the original accommodation is not available.

As per the tour itinerary, we arrange pre-set menu with Vegetarian / Non vegetarian choices in the same restaurant/s. Your tour brochure clearly indicates whether breakfast, lunch, or dinner will be provided on each day of the tour.

Depending on availability and convenience of the itinerary, we offer either local or Indian cuisine in a given meal. We try our best to offer a combination of cuisines in each tour.

Additionally, we make best effort to provide complementary tea / coffee in the afternoon, depending on availability.

Yes, special meals like Jain Meals, Fasting meals are provided as per availability. For air travels, we book meals as per guest preference. At times, under extreme circumstances, the requested option may not be available. Options are limited on international tours considering the local availability.

In some countries, the hotels will provide a limited quantity of complementary water bottles. In some other countries, one can take the water from tap. In the countries where the tap water is not patable (drinkable), we provide bottled water every day in a limited quatity. We advise that you carry an empty water bottle which can be refilled at hotel, restaurant or at various sightseeing places.

Yes, the Tour Manager will assist you throughout the tour from India (specifically from Group departure airport) and this is one of the main highlights of TravelLive India.

The Tour Directors are fluent in Bengali, Hindi and English.

We provide a set of pre-departure information  that you can share with your relatives. Your relatives may call to the emergency contact number provided in the pre-departure information sheet or contact you at the hotel directly.. 

Yes, we do provide a Leave Travel Certificate for the tour. Kindly get in touch with your travel advisor of TravelLive to generate your LTC letter.

A wheel chair request needs to be given at the time of booking along with a medical certificate. Airline & airport policies vary around the world and at times, a wheel chair request may be chargeable in certain airports.

TravelLive doesn't provide wheelchair facility while on the tour.  Wheel-chair bound guests will have to carry their own wheelchair and should be accompanied by their family member(s) who can move and carry the wheel chair.

The Tour Director of TravelLive will alternate the seating positions in the coach/bus/tempo traveller/car every day with a focus is to give same seating satisfaction to every member of a group.

Your luggage is your responsibility. In the unfortunate situation of you losing your luggage, you are required to fill up the complaint claim form at the airline counter before leaving the airport . You may need to provide your hotel/ residence details to airline, so your baggage can be sent to your hotel directly by airline. You may get assistance using applicable insurance.

Yes, you can skip sightseeing on a group tour but you will not be entitled to claim a refund of the same as all the services are pre-booked.

Typically, only 1 Tour Director is assigned to manage the group & since (s)he has to follow the itinerary, the group may have to move ahead to the next destination while you may have to stay back at your current location - additional services will be on chargeable basis. We will try our best to provide you with assistance - subject to availability & on chargeable basis - who'll assist you with all the required & necessary formalities like lodging a complaint / FIR at the nearest police station & securing a Landing Certificate from the Indian Embassy of the respective international destination.
 

Whenever you cancel any tour for any reason, cancellation charges will apply according to the Cancellation Policy mentioned in the Terms & Conditions of TravelLive. For more details, contact us.

Any applicable refund from TravelLive will be paid by NEFT/RTGS or A/C payee cheque in Indian rupees only, even if you have made the tour payment partly or fully in foreign currency.

TravelLive processes the refund within 15 working days of settilng the account with our partners. In certain cases, the partners (airlines, ground handling agents, railways etc) may take between 30 to 60 days to make the settlement.