TravelLive (we, us) respects the privacy concerns of the visitors (you, your) to this website. As a general policy, no personal information is automatically collected from users of the site. In the event that we do collect any personally identifiable data about you when visiting this site, that information is only collected on a voluntary basis, and it is only known and/or passed to us. All such personal information is retained by us and shared with only our sales agents and travel partners with the specific purpose of providing our services to you; unless we are required by law or by court/governmental order to disclose such information in a particular circumstance. We may use the information we collect to occasionally notify you by email, telephone, and post about important functionality changes to the Web site.

COLLECTION AND USE OF PERSONAL INFORMATION

While making a booking/purchase via the website or any other customer touchpoints, we may need personal information such as name, address, email address, telephone number, date of birth, credit/debit card number with the expiration date, banking details, Aadhar Details, PAN Details, Visa related Documents (photographs, Bank Details, Business/Company Details, etc.), Passport Details (passport number, issue date, expiry date), Professional Qualifications/details, etc.

In some cases, we may also need to collect more sensitive personal data such as information regarding your medical conditions, disabilities, and special requirements along with medical documents supporting the same. You are providing this information voluntarily to obtain our services. We store this information internally for purposes of record-keeping and statutory requirements. We may need to share parts of this information with our travel partners to fulfil our services, such as flight and hotel booking, visa, and medical insurance application, and obtaining foreign exchange.

Certain non-personal information about visitors (for example, the type of browser being used by the visitor, the type of operating system in use by the visitor and the domain name of the visitor's Internet service provider) is recorded by the standard operation of our Internet servers. This information is primarily used for internal purposes, and only in an aggregate and non-personally-identifying form.

PARTIES WITH WHOM YOUR INFORMATION IS SHARED

We may share Your personal information with our Service Providers such as Hotels, Airlines, Destination Management Companies, Transport Service Providers, or any other suppliers involved in fulfilling Your booking/purchase. We may also share your personal information with our Business Partners like Banks, Insurance Companies, International SIM Card providers, Visa Consulates.

We may disclose your personal information when required by law or by court/governmental order to comply with a court order, any ongoing judicial proceeding, or other legal process served on us or to exercise the legal rights or defend against legal claims in bona fide circumstances.

THIRD-PARTY WEBSITE LINKS

Some of the content of our website links to other internet websites that may provide you with additional relevant information. We do not share any of your personal information with these third-party websites. We take no responsibility or liability for these other websites, or any information contained in them.

MARKETING USE

We may use the information generated from an enquiry or a booking/purchase made by you on this website to contact you by telephonic means and/or by electronic means (e-mail or WhatsApp) with information and offers relating to the products about which you enquired. You can opt out of such marketing programs at your discretion.

COOKIES

We use cookies to record the preferences of visitors, to enable us to optimize the design of our website. Cookies are small files that are stored on your hard drive. They ease navigation and increase the user-friendliness of a website. Cookies also help us to identify the most popular sections of our website. This enables us to provide content that is more accurately suited to your needs, and in so doing improve our service. Cookies can be used to determine whether there has been any contact between us and your computer in the past. Only the cookie on your computer is identified. Personal details can be saved in cookies, if you have consented to this, for example, to facilitate secure online access so that you do not need to enter your user ID and password.